Refund policy
Return & Refund Policy
At [Store Name], we want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
For safety reasons, lighters that have been used, filled with fuel, damaged, altered, or show signs of wear cannot be returned. Please do not mail back any lighter that contains fuel unless our customer support team provides written instructions.
Non-Returnable Items
The following items are not eligible for return:
- Used or fuel-filled lighters
- Items damaged due to misuse, improper handling, or unauthorized modification
- Items without original packaging
- Final sale or clearance items
- Gift cards
How to Start a Return
To request a return, please contact us at [Customer Service Email] with your order number and a brief explanation of the issue. If your return is approved, we will provide return instructions.
Items sent back without prior approval may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved. If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error, such as receiving the wrong item or a defective product.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at [Customer Service Email]. Please include your order number and clear photos of the product and packaging so we can review the issue and provide a solution.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [Customer Service Email].
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it.
Responsible Use Notice
Our products are intended for responsible adult use only. Please keep lighters away from children, heat sources, and flammable materials. Improper use, unsafe handling, or failure to follow product instructions may void return eligibility.
Contact Us
For questions about returns, refunds, or exchanges, please contact us at:
[Customer Service Email]
[Business Address, if applicable]